Privacy Policy

Welcome to dotcarparts.com ("we," "our," or "us"). We respect your privacy and are committed to safeguarding your personal information when you browse our auto spare parts catalog, make inquiries, or place doorstep delivery requests.

1. Information We Collect

When you interact with our platform, we collect information needed to accurately locate, verify, and deliver car parts:

A. Contact & Personal Details

• Full name, phone number, WhatsApp contact number, and email address.
• Delivery and shipping address anywhere in the Sultanate of Oman.

B. Vehicle Specifications

• Vehicle Brand, Model, Year of Manufacture, VIN (Chassis number), and Engine Code.
• Specific part names (e.g., Brake Calipers, AC Compressors, Transmission Modules) and uploaded reference photos.

C. Technical & Browsing Data

• IP address, browser type, device identifiers, and pages visited to ensure site speed and compatibility.
• Search queries and selected vehicle filters stored in temporary session cookies.

2. How We Use Your Information

• Order Fulfillment: Sourcing the correct spare parts, verifying chassis fitment, and arranging logistics.
• Customer Support: Responding to quotation requests and status updates via WhatsApp and telephone.
• Service Improvements: Optimizing inventory availability and streamlining the vehicle search interface.
• Security & Compliance: Preventing unauthorized activity and complying with Sultanate of Oman commercial regulations.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We share details strictly as needed for operational purposes:

• Delivery & Logistics Partners: Providing delivery drivers with your address and phone number for drop-offs.
• Parts Warehouses & Suppliers: Sharing anonymized vehicle specs and part references to verify stock availability.
• Legal Requirements: Disclosing information when mandatory under applicable Oman laws or official authorities.

4. Cookies and Session Storage

We use essential cookies to maintain your chosen language (Arabic/English) and remember your vehicle filter selections during your session. You can manage cookie settings via your browser at any time.

5. Data Security

All traffic to dotcarparts.com is secured via standard HTTPS encryption. We limit internal access to personal information strictly to staff handling customer inquiries, orders, and deliveries.

6. Your Rights

You have the right to request access to the personal data we hold, ask for corrections to your contact info, or request the deletion of your inquiry records once orders are fulfilled.